Shipping policy

Every order ships as soon as possible, and we'll email you tracking the moment your gear is on its way.

My order says delivered but I haven't received it

The shipping carrier handles delivery. If a package shows "in transit" or "delivered" and you can't locate it, start with the carrier. They can usually track it down.

International orders and customs

International orders may be charged customs and duties when they reach your country. Those fees are set by your local customs office and aren't collected by Stally LLC. As the customer, you're responsible for any fees required for delivery. Check with your country's customs office for what to expect.

Wrong shipping address

The address you give us is the one we use, so double-check it before placing your order. If your order hasn't shipped yet, email us at stally@stallybrand.com and we'll update it. Once it ships, we can't change the address, and we can't replace orders lost to an incorrect address.

Returned to sender

If the carrier returns your order to us due to an address issue, we'll refund you in full.

Pre-order shipping

Allow 30 to 60 business days for pre-order items to ship. If you order an in-stock item and a pre-order item together, the whole order ships when the pre-order is fulfilled. Want the in-stock item sooner? Order it separately. Pre-order updates go out through our social channels (Instagram, Facebook, TikTok).

Returns

Need to send something back? See our Refund policy for the full details. The short version: 30 days from delivery, and return shipping on U.S. orders is on us.

Questions? Email us at stally@stallybrand.com.

Stally · The Winning Team