Shipping policy

Last updated: October 20, 2026

U.S. orders of $99 or more ship free (order total after discounts, before tax). Orders under $99 and international orders ship at the rates shown at checkout.

Every order ships as soon as possible, and we'll email you tracking the moment your gear is on its way.

If your order is late

If your order or pre-order can't ship on time, we'll email you, and you can cancel for a full refund.

My order says delivered but I haven't received it

The shipping carrier handles delivery. If a package shows "in transit" or "delivered" and you can't locate it, start with the carrier. They can usually track it down.

International orders and duties

Prices on international orders include duties and import taxes, so there's nothing extra to pay when your order arrives.

Wrong shipping address

The address you give us is the one we use, so double-check it before placing your order. If your order hasn't shipped yet, email us at stally@stallybrand.com and we'll update it. Once it ships, we can't change the address, and we can't replace orders lost to an incorrect address.

Returned to sender

If the carrier returns your order to us due to an address issue, we'll refund you in full.

Pre-order shipping

Allow 30 to 60 business days for pre-order items to ship. If we can’t ship your pre-order within that window, we’ll email you an updated ship date and you can choose to keep waiting or cancel for a full refund. If you order an in-stock item and a pre-order item together, your in-stock items ship as soon as possible and your pre-order items ship separately when they're ready, at no extra shipping cost. Pre-order updates go out through our social channels (Instagram, Facebook, TikTok).

Returns

Need to send something back? See our Refund policy for the full details. The short version: 30 days from delivery, and return shipping on U.S. orders is on us.

Questions? Email us at stally@stallybrand.com.

Stally · The Winning Team