FAQ

You can return or exchange eligible items within 30 days of delivery. Items must be in like-new condition: unworn, unwashed, undamaged, free of stains, odors, and pet hair, with original tags and packaging attached. We can't accept returns requested after the 30-day window.

To get started, email stally@stallybrand.com with your order number, your name, and the email used on the order. Tell us whether you'd like a refund or an exchange, and if you're exchanging, the new size or color. For U.S. orders, we'll send you a prepaid return label. Return shipping is on us.

International returns and exchanges. We're glad to accept eligible returns and exchanges from international customers within the same 30-day window, but return shipping is your responsibility and we don't provide prepaid labels for international returns. Original shipping, duties, and import taxes aren't refundable once your order ships. An international exchange ships as a new order, so replacement shipping and any duties and import taxes on it are on you.

Refunds. Approved refunds go back to your original payment method, typically within 5 to 10 business days. Your original shipping charge isn't refunded unless the error was ours.

Exchanges. Exchanges are free on U.S. orders, and your replacement ships free. Exchanges are subject to availability. If your item is out of stock, we'll issue a refund instead.

Wrong size? No problem. Size exchanges are the most common request we get, and they're free. Check the size chart on every product page before you order, and if it still doesn't fit, email us and we'll get you the right one.

A note on washing. Check the care label before the first wash. We can't accept items that have been washed, so if the fit isn't right, send it back before it hits the laundry.

Items marked "Final Sale" or "Clearance" and gift cards can't be returned or exchanged unless they arrive defective or damaged.

If something arrives defective, or a defect shows up in normal wear, email stally@stallybrand.com within 30 days of delivery. If we shipped you the wrong item, let us know within 7 days of delivery. Either way, include your order number, your name, the email on the order, what you ordered versus what you received (style, color, size), and a photo showing the issue. We'll cover return shipping and send the correct item or issue a full refund. Your choice.

My order says delivered but I haven't received it. The shipping carrier handles delivery. If a package shows "in transit" or "delivered" and you can't locate it, start with the carrier. They can usually track it down.

International orders and duties. Prices on international orders include duties and import taxes, so there's nothing extra to pay when your order arrives.

Wrong shipping address. The address you give us is the one we use, so double-check it before placing your order. If your order hasn't shipped yet, email us at stally@stallybrand.com and we'll update it. Once it ships, we can't change the address, and we can't replace orders lost to an incorrect address.

Returned to sender. If the carrier returns your order to us due to an address issue, we'll refund you in full.

Orders can't be cancelled once placed. If your order hasn't shipped yet, email us right away and we'll try to catch it, but we can't guarantee changes before fulfillment.

If your order is late. If we can't ship your order on time, we'll email you with a new ship date. You can then cancel for a full refund, or keep your order.

Allow 30 to 60 business days for pre-order items to ship. Pre-orders are final and can't be cancelled or refunded once placed, with two exceptions. If a pre-order apparel item arrives and the size isn't right, we'll exchange it for the correct size, subject to availability. And if we can't ship your pre-order within that 30 to 60 business day window, we'll email you an updated ship date and you can choose to keep waiting or cancel for a full refund. Pre-order updates go out through our social channels (Instagram, Facebook, TikTok).

Combined orders. If you order an in-stock item and a pre-order item together, your in-stock items ship as soon as possible and your pre-order items ship separately when they're ready, at no extra shipping cost.

Oversold items. It's rare, but if an item oversells and we can't ship it, we'll refund you for that item and ship the rest. If the oversold item was your whole order, we refund shipping too.

Colors on screen shift with your monitor, phone, lighting, and resolution. We shoot our product photos as honestly as we can, but Stally LLC can't guarantee an exact match between your screen and what arrives.

Prices can change without notice. The price you paid when your order was confirmed is your price. We don't retroactively adjust.

We usually don't know restock timing until items arrive, and some items don't come back at all. To get an alert when a specific item returns, tap "Notify Me When Available" on the product page and we'll email you.